FAQ

Find answers to frequently asked questions below. If you don’t find what you’re looking for, contact us. You can find our contact details HERE.

1. What are the delivery options?

We offer delivery via Venipak, DPD, and Omniva. Delivery time is 1–3 business days, and we deliver across Latvia, Lithuania, and Estonia. More details can be found in our Delivery Information section.

2. How much does delivery cost?

Delivery costs depend on the product, delivery method, and destination. The exact amount will be shown during checkout.

3. How long will it take to receive my order?

Delivery time depends on product availability:

• If the product is in stock, it will be shipped immediately, and delivery will take 1–3 business days.
• If the product is not in stock, shipping may take longer. Each product page displays availability, e.g., 3–4 days (business days), meaning the product will arrive at our warehouse in 3–4 business days before shipping.

4. What payment methods do you accept?

We accept Mastercard, Visa, and major internet banking options in Latvia, Lithuania, and Estonia. We also offer financing options (in Latvia and Lithuania only), which you can learn more about in our Leasing section.

5. Can I pay in cash upon delivery?

Unfortunately, this option is currently unavailable. Payments must be made online when placing an order.

6. Can I pick up my order in person?

Yes, you can pick up your order at our office at Liepājas iela 3B, Riga. We will contact you once your order is ready for pickup.

7. What is the warranty on products?

All products come with at least a 2-year warranty. Some manufacturers offer extended warranties, such as Heinner, which provides a 3-year warranty for small household appliances and a 5-year warranty for large appliances. More details can be found in our Terms and Conditions.

8. Are the products new?

Yes, all products are new and come from official suppliers.

9. Are the products original?

Yes, all products are original and sourced from trusted suppliers in Europe.

10. Can I return a product?

Yes, products can be returned within 14 days from the delivery date, following our return policy. More details can be found in our Terms and Conditions.

11. Where can I find product specifications?

We aim to provide detailed information for all products. However, if a specific product lacks specifications, we recommend checking the manufacturer’s website for the most accurate details.

12. How can I contact customer support?

Our customer support team is available:

• By email or phone – contact details can be found HERE
• Via live chat – available on business days from 09:00 to 17:30

We strive to respond as quickly as possible.

13. How can I track my order?

Once your order is shipped, you will receive a tracking number, allowing you to follow your shipment’s progress.

14. When and how will I receive my invoice?

The invoice will be sent to your email once the product is shipped.

15. What should I do if I receive a damaged or incorrect product?

If you receive a damaged or incorrect product, please contact us immediately, providing your order number and photos. We will assist you as soon as possible.

16. Do you offer discounts or promotions?

We regularly offer special promotions and discounts. You can find them on our website or by following us on social media.

17. Can I order a product that is currently out of stock?

Some products can be ordered even if they are not currently in stock. For more information about a specific item, please contact our customer support team.

18. How can I cancel my order?

If you wish to cancel your order, please contact us immediately:

• If your order has not been shipped yet, we will cancel it and issue a refund.
• If your order has already been shipped, cancellation is not possible, but you can return the item within 14 days.